Vendor Kiroro Products, Inc.

Operations Manager Masatoshi Amemiya

Address 3372 Mikaichiba, Enzan, Koshu-shi, Yamanashi 4040047, Japan

Phone Number 0553-32-5155 (Hours: 10:00 AM - 6:00 PM, excluding weekends and holidays)
For inquiries, please use our form or email for a faster and more accurate response. Phone support may require a callback.

Email Address info@mesmerize.jp

Website URL https://mesmerize.jp/

Product Sales Price Listed on each product page (displayed prices include consumption tax)

Additional Charges Beyond Product Price

• Shipping Fee: Free within Japan / ¥5,000 flat rate for international shipping *Free shipping for total orders of ¥100,000 or more.

• Bank Transfer Fee (customer is responsible for transfer fees)

• Customs Duties, etc. (for international shipments, customer is responsible for any customs duties or taxes incurred in the destination country)

Payment Methods Credit card (Visa, Mastercard, American Express, JCB), Apple Pay, Google Pay, Shop Pay, etc. (as per Shopify Payments)

Payment Due Date Payment is confirmed at the time of order placement.

Product Delivery Time Jewelry includes made-to-order items. After order confirmation, products are typically shipped within 30 to 45 days. We will notify you by email once your order has been shipped.

Returns, Exchanges, and Cancellations We generally do not accept returns or exchanges unless the product is defective. For more details, please refer to our "Return and Refund Policy" on this website.