Distributor: Kiroro Products Ltd.

Masatoshi Amemiya, Director of Operations

Address: 3372 Shioyama Mikkaichi, Koshu City, Yamanashi Prefecture, 404-0047

Phone number: 0553-32-5155 (Hours: 10:00-18:00, excluding weekends and holidays)
*If you contact us via the form or email, we will be able to respond more quickly and accurately. Phone support may require a call-back.

Email address: info@mesmerize.jp

Website URL https://mesmerize.jp/

Product sales price is listed on each product page (Prices shown include consumption tax)

Required fees other than the product price

• Shipping: Free within Japan / 5,000 yen flat rate for international orders. *Free shipping if the total order amount is 100,000 yen or more.

• Bank transfer fees (transfer fees are to be borne by the customer)

• Customs duties, etc. (For overseas shipments, any customs duties and taxes incurred in the destination country will be borne by the customer.)

Payment methods: Credit card (Visa, Mastercard, American Express, JCB), Apple Pay, Google Pay, Shop Pay, etc. (similar to Shopify Payments)

Payment period: Payment is confirmed when you order the product.

Product Delivery Time: Jewelry includes made-to-order items. After your order is confirmed, it will usually be shipped within 30 to 45 days. You will be notified by email once the shipment is complete.

Regarding returns, exchanges and cancellations , we generally do not accept returns or exchanges unless the product is defective. For details, please see the " Return and Refund Policy Please check ".